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Customer Owned Banking Code of Practice Course (Australia)

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12 Modules

Course Description

Training for staff of financial services business that subscribe to the COBCOP to assist them in living up to their undertakings under the Code. Includes Direct Debit training.

Overview of the direct debit system

Dealing with cancellation requests
Complaints about direct debits being unauthorised or irregular

  • Module 1: The scope of COBCOP
  • Module 2: Being fair and ethical
  • Module 3: Prioritising customer service
  • Module 4: Providing clear products and services information
  • Module 5: Lending responsibly
  • Module 6: Delivering high customer service and standards
  • Module 7: Dealing with complaints fairly
  • Module 8: Recognising customer rights
  • Module 9: Complying with legal and industry obligations
  • Module 10: Contributing to the community
  • Module 11: Supporting and promoting the COBCOP
  • Module 12: COBCOP Direct Debit Training
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$75.00

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Please note

This course is exclusively for organisational clients and is not available for individual purchase.

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